How to allow access to your camera and microphone

For use with Google Chrome, Firefox or Safari, or from the mobile app on
Apple and Android Devices

If you use Google Chrome

Step 1 - Start the telehealth call

Click here to see how

 

Step 2 - Give the site permission to access your computer's camera and microphone

You will see this pop-up in the upper left corner of the URL bar once the page is finished loading. 

  • Select "Allow" to give the site access to your camera

  • You can also click the lock next to the URL to trigger this pop-up

Chrome Allow Camera.webp

If you do not see the pop-up, the camera and microphone may be blocked for this website.​

  • Go to Chrome Settings

    • At the top right of a chrome browser, click the three vertical dots

    • Click Settings​​​​​

Chrome Settings.png
  • Click the Privacy and security section in the left side bar

    • Click Site Settings​​​​​​​

Chrome Settings 2.png

  • ​​​​​Under the Permissions section, click Camera
    • Turn Ask before accessing ON​​​
    • Perform the same action for the microphone

Once you have performed the above steps you will need to refresh for the changes to take effect

Chrome Settings 3.png

If you use Firefox

Step 1 - Start the telehealth call

Click here to see how

 

Step 2 - Give the site permission to access your computer's camera and microphone

You will see this pop-up in the upper left corner of the URL bar once the page is finished loading. 

  • Select "Allow" to give the site access to your camera and microphone

  • You can also click the lock next to the URL to trigger this pop-up

FireFox Allow Camera.webp

If you do not see the pop-up, the camera and microphone may be blocked for this website.​

  • Go to Firefox Preferences

    • At the top right of a Firefox browser, click the horizontal lines

    • Click Preferences on a Mac computer, or Options on Windows computer

Firefox Settings 1.png

Go to camera and microphone Settings

  • Click the Privacy and security section in the left side bar

    • Scroll down to the Permission section

      • Click Settings to the right of Camera

Firefox Settings 2.png

Configure camera Settings

  • Under the Website column, find the site URL

    • Under the Status column to the right of this site, select Allow

  • Repeat for the microphone 

Firefox Settings 3.png

Once you have performed the above steps you will need to refresh the site for the changes to take effect

If you use Safari

Step 1 - Start the telehealth call

Click here to see how

 

Step 2 - Give the site permission to access your computer's camera and microphone

You will see this pop-up in the upper left corner of the URL bar once the page is finished loading. 

  • Select "Allow" to give the site access to your camera and microphone

  • You can also click the lock next to the URL to trigger this pop-up

Safari Allow Camera.webp

If you do not see the pop-up, the camera and microphone may be blocked for this website.​

  • Go to Safari Preferences

    • At the top left of your Apple screen, select Safari next to the apple

    • Click Preferences on a Mac computer

Safari Settings 1.png

Go to camera and microphone Settings

  • Click the Websites section in the top toolbar

    • Scroll down to the camera listing on the left

      • Select the website that should be able to use your camera and make sure it is set to Allow

      • Repeat for the microphone

Safari Settings 2.png

Once you have performed the above steps you will need to refresh the site for the changes to take effect

If you use the app on an Apple Device

Confirm the device settings are toggled to "On"

 

Go to the settings app on your Apple Device and scroll down until you find the MyCarePlan app. Confirm Microphone settings and Camera settings are turned on (green is good). 

If you use Safari

Apple My Care Plan.jpg

If you use the app on an Android device

Confirm the device settings are toggled to "On"

 

Go to the settings app on your Apple Device and scroll down until you find the MyCarePlan app. Confirm Microphone settings and Camera settings are turned on (green is good). 

If you are still having trouble...