Telehealth Assistance | MyCarePlan

How to Join a Telehealth Call

Step 1 - Click the link to join from your notification

You have received an email and/or text message from your provider with a link to join the telehealth call.

* You may be asked to verify your date of birth to access the call.

Step 2 - Prepare for the call

You may be asked to complete tasks prior to joining the call with your provider. If those tasks are not completed ahead of time of the call your appointment might be rescheduled.

Tasks differ from provider, but typical tasks include:

Pay copay

You may be asked to pay your copay by entering your credit card details in the app. The payment is using secure lines and you will receive an email receipt once completed.

Update demographics

It is important that your provider has the correct information about your demographics and you will be asked to review and fill out what is missing

Sign Consent forms

You may also be asked to sign consent forms. These can be signed with your finger and will be saved in your chart in the medical record.

Step 3 - Test your camera and sound

If you have not done a telehealth call before or if you are using a new device, please test that you can join the call.

Click 'Allow camera and microphone access' if asked.

Now you should see yourself within the frame. You have successfully tested that your device can connect.

Click the hang-up icon to leave the telehealth call.