How to log in for the first time
The MyCarePlan app and website is used by providers to communicate and share data with their patients. If your provider has invited you, please follow the steps below to get started.
Step 1 - Open the email and click to activate your account
You have received an email from your provider that includes instructions on how to get started.
The email will display the following:
Your provider's logo will display at the top of the page
The email addressed to you notifying you of your scheduled Telehealth Visit
At the bottom of the email there's a button: "CLICK HERE TO ACTIVATE YOUR ACCOUNT"
Step 2 - Confirm your phone number or email
After you click the button, you will be redirected to a secure page where you can activate your account.
The page will show your provider's logo and colors.
You will be asked to enter either the phone number or the email that your provider has on file.
The page will show the last numbers of the phone number your provider has on file to make identification easier.
Enter your phone number and click Next
Step 3 - Set a Username and Password
Now you can set your username, password and security question.
Please write or save your username and password somewhere safe so you can quickly and easily find it for your next appointment.
1. Set a username
We recommend using your email or a username you typically use.
2. Set a password
Your password should be minimum of 8 characters long and we recommend including a Capital letter and a number.
3. Set a security question and answer
This will be used to help you retrieve a new password or by Qure4u customer service staff to verify your identity if you call our helpline.
Examples of questions include:
My mother's maiden name
My first car
My first dog's name
You are now logged in - please follow tasks in the app
Now you are logged in and can start using the app.
Please follow the instructions in the tasks from your provider, they will guide you step-by-step on what you need to do at home.
All data you enter in the app is sent securely to your provider's medical record system.
Click the name of the task or the grey arrow and you will be able to see task details.
Once a task is completed, you will get a small green tick mark on the right side next to the name of the task.