Forgot password?

If you forgot your password, please follow the steps below.

Please note, you can only retrieve your password if you have logged in before, set a security question, and created a reply.

 

If you have never logged in before please follow the steps here.

Step 1 - Enter username

Click here to get to the page where you start

Enter your username (1) and click Next (2). If you do not remember your user name, select Click here if you need help (3).

Step 2 - Answer security question

On the next page you will see a prompt with your security question. Enter your answer (4) and click Next (5). 

If the question is not yours or you do not remember the answer, select Click here if you need help at the bottom of the window.

Step 3 - Choose how to receive password

After you have answered the security question you will be asked to choose where you want to receive the password.

You can choose to receive a text message or an email (6). Choose which you'd prefer and select Next (7).

If you only have email or mobile number on file, then you will only have that option.

If you have changed both your email and your mobile phone, then you will have to contact your provider to update your information.

Step 4 - Go to Login page

Now your password has been sent. 

Push the Go to Login button to be redirected to the login page.

Open your email or mobile phone to find the temporary password that was sent to you and use that to log in.

After you've logged in with the temporary password, you will be asked to set a new password that you can remember.

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